1. Is your site safe to shop on? Our shopping cart system is set up through Storeonlinepro.com who is PCI compliant and VeriSign Secure. They have passed over 4400 requirements to be certified safe for credit card processing.  We also underwent testing to be sure our ISP is PCI compliant. Therefore, DogGoneCharming.com offers the highest levels of protection and secure encryption available.  There are certificates that are displayed throughout our store, and also during checkout that you can click on to verify our site is tested weekly and that the certificates are current. Please see photos of the certificates below.
  2. Which animal rescues do you donate to? We donate to a variety of animal rescues, including our local animal shelters. 
  3. What type of payments to you accept? We accept: Visa * MasterCard * Paypal * 
  4. What type of checkout systems do you use?  We offer: Paypal, and our own secure PCI compliance shopping cart checkout system. 
  5. Do you have a NewsLetter and offer special coupons?  Yes, if you register you will be subscribed to our monthly Newsletter.
  6. How long does it take to ship my order? Provided you did not order custom photo or hand painted items, orders usually ship within 24 hours, but no later than 48 hours. If there are any problems, such as a credit card issue or back ordered items, you will be contacted by email or phone.
  7. What is your shipping policy?  For the UK, We offer Free first class shipping on all jewelry purchases over £25. For all other countries, you will be able to select from variety of shipping methods.  To keep costs down, we recommend USPS first class or Priority Mail. We only charge actual postal costs.
  8. Do you have a customer service department? Yes, please send any inquiries to support@timetocharm.com.
  9. What guarantees do you offer: We guarantee our premium italian charms for life, with no questions asked!  On all our other products & jewelry and will replace/refund any item if it is defective within 30 days of purchase.

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